- Customers can return the goods within 14 days after receipt
- If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason
- You must email us a picture showing the problem/defect after submitting the return request online.
- Fast Refund:We will issue a refund to your original payment method within a week.
- Kind reminder: Return packages should be authorized. Any return request not authorized by the customer service will not be honored.
- All exchange requests will be processed as refunds. Exchange is not available at this time. If you wish to exchange a product, you will need to return your purchase for refund and place a new order.
- Your order will be fully refunded if it is cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept an order cancellation request if the order has already been shipped.
- If you have further questions / issues, please don't hesitate to contact us at firstname.lastname@example.org